Do I need to complete an application if I will be renting out my property?
Yes. If Princeton Public Utilities does not have a signed, completed application on file, we will disconnect the service until we have a signed application from the owner, application fee and deposit if required.
Is PPU responsible for any damage that may occur during disconnection/reconnection?
No. PPU is not liable for any damages incurred at the property due to a loss of power at the service address.
Does PPU have to call me if my property is disconnected for non-payment?
No. Should a tenant’s service be disconnected for non-payment, the landlord is not alerted unless the tenant has returned a (completed and signed) Third-Party Notification form. An automatic transfer to the landlord will not occur when a tenant is disconnected for non-payment. Any information about a tenant’s utility account is considered private data. We do not disclose any customer data without permission from the customer. Owners will receive a copy of any disconnection notices mailed 30 days prior to any disconnection for non-payment.
How long do my tenants have to complete the application process?
New tenants moving in must have completed the application and deposit process within 5 days of signing a lease.
How does my tenant apply for service?
All those wanting service with us need to complete an application, pay the processing fee and deposit (if required). We have applications for service in our office and on our website. Applications may be emailed, dropped off in our office or in our after hours drop box.
Will I be notified when tenants put service into their name at one of my properties?
No, however, you can always contact us to make sure they have.
Why can’t I know my tenants account balance if I am the owner of the property?
Utility information is considered private/ personal data. We do not disclose customer data without permission from the tenant.
Can I still apply for rebates if I purchase the items for my rentals, but tenants are living there and paying utilities in their name?
Yes, If you are the active owner of the property located in our service area. Just make sure to list the proper installation address and mailing address on the rebate form along with any required rebate forms and documents listed on the rebate form.
Does the unpaid tenant’s bill get charged to the property or me?
The unpaid account balance is the tenant’s responsibility. If the balance remains unpaid after all collection efforts have been exhausted the property may be assessed in accordance with Chapter 930 City of Princeton.
If my property’s account is unpaid after the Collection Process is complete will I be notified before the amount is collected through an assessment?
Yes. We notify property owners of any amounts that may be turned over to the city and subsequently the county for property tax assessments. You will receive a letter in the fall notifying you of any amounts due. This amount will then appear on your property taxes January 1st.
Do I have to contact PPU when my tenants move out?
Yes- it is courteous business practice to inform us when a tenant moves out. It is also best if we hear from an owner so that you can confirm move out/move in dates.
Why can’t I shut off the utility service if my tenants are not paying rent?
We cannot disconnect a customer’s service who does not meet our disconnect requirements.
Notices you may receive as a property owner:
Disconnection notice including a copy of Chapter 930 (Certification of Past Due Accounts) – this is a monthly notice for your tenants informing them of disconnection of electric service due to an unpaid balance. Chapter 930 is to inform property owners that any unpaid utility bills may be turned over to the city and subsequently the county for property tax assessment.
Notice of Assessment including a copy of Chapter 930 – this notice will be mailed once a year prior to Princeton Public Utilities filing an assessment with the City of Princeton.
Should I return a security deposit to my tenant upon vacating the property?
We encourage our property owners to verify that a final utility bill has been paid. We may collect a deposit that would be applied to a final bill, however, there are cases where a deposit may not cover the entire amount of a final bill.