Cold Weather Rule

Notice of Residential Customer Rights and Responsibilities

The Cold Weather Rule, Section 216B.096 in Minnesota State Statutes, provides that from October 1st through April 30th that a public utility cannot disconnect a residential consumer for non-payment if the disconnection affects the primary heat source and all of the following conditions are met:

- The household income of the customer is at or below 50% of the state median. A customer is deemed to meet the income requirements of this clause if the customer receives any form of public assistance, including energy assistance, that uses an income eligibility threshold set at or below 50% of the state median household income.

- A customer enters into and makes reasonably timely payments under a payment agreement that considers the financial resources of the household.